Outsourcing and Call Center Blog

1 June, 2007

I am knowledge worker, hear me roar

A couple of recent items I’ve read got me to thinking about my job. My responsibilities here have to do with strategy, business development, marketing and product management. All of these are pretty well defined areas that probably conjure up a familiar image with anyone who works in a medium to large sized business (sometime perhaps I’ll talk about what a thankless task “strategy” can be). But these responsibilities and my title don’t really describe what I am supposed to do, what my real job is. And like my previous entry about the dangers of mis-identifying what business we are in, not recognising what your job is can be, I suspect, just as damaging or perhaps more.

The indie breakfast club blog has a recent entry called How Good is the Conversation In Your Company? In it, Oliver Sweatman talks about a conversation he had with one of his mentors who said this:

“Companies are a string of conversations.”

I think there is a lot of wisdom packed into these six words and it made me think about how important ideas, knowledge and especially communications are to my job and those of my colleagues. This morning’s New York Times (more…)


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