Hi, I’m Steve Hamrin. My background is in software, telecoms and IT. For the last 15 years or so I’ve been mainly working as a consultant and in marketing for technology start-ups. In 2006 my wife and I decided to leave London and take positions working for an independent BPO (Business Process Outsourcing) and Call Centre based near New Delhi India. Our reasons for making the move were pretty complicated but it would be accurate to summarise them in this way; for the rest of our lives India will be a rising power in the world and force in business and culture, there is only one way to really hope to understand it and that is to experience it.
I started a personal blog about our (mostly mis-) adventures some time ago. This blog is my thoughts and observations in the business space of Indian outsourcing, BPOs and Call Centres. We’re in a great position to be both insiders and outsiders at the same time, hopefully that will give this blog a unique perspective and allow for some interesting insights (you be the judge). I plan to cover marketing and strategy as these are my primary areas of interest. The target audience for the blog is other people working in or interested in Outsourcing and Call Centers, especially in India and other off-shore locations. I encourage your comments whether you agree, disagree or if my observations stimulate some ideas.
Our assignment here in India will end in November 2007. If you like what you read here and you think we might be able to assist your organisation with its outsourcing strategies or marketing, we will be available for consulting work starting in February 2008. Feel free to contact me.
You can email me on steve.hamrin[at]gmail[dot]com. You can see my LinkedIn profile here.