Outsourcing and Call Center Blog

About Steve Hamrin and this blog


Hi, I’m Steve Hamrin. My background is in software, telecoms and IT. For the last 15 years or so I’ve been mainly working as a consultant and in marketing for technology start-ups. In 2006 my wife and I decided to leave London and take positions working for an independent BPO (Business Process Outsourcing) and Call Centre based near New Delhi India. Our reasons for making the move were pretty complicated but it would be accurate to summarise them in this way; for the rest of our lives India will be a rising power in the world and force in business and culture, there is only one way to really hope to understand it and that is to experience it.

I started a personal blog about our (mostly mis-) adventures some time ago. This blog is my thoughts and observations in the business space of Indian outsourcing, BPOs and Call Centres. We’re in a great position to be both insiders and outsiders at the same time, hopefully that will give this blog a unique perspective and allow for some interesting insights (you be the judge). I plan to cover marketing and strategy as these are my primary areas of interest. The target audience for the blog is other people working in or interested in Outsourcing and Call Centers, especially in India and other off-shore locations. I encourage your comments whether you agree, disagree or if my observations stimulate some ideas.

Our assignment here in India will end in November 2007. If you like what you read here and you think we might be able to assist your organisation with its outsourcing strategies or marketing, we will be available for consulting work starting in February 2008. Feel free to contact me.

You can email me on steve.hamrin[at]gmail[dot]com. You can see my LinkedIn profile here.



  1. Hi Steve,

    How are you, Hope that you recognize me.

    Comment by Gulshan Hemrajani — 8 July, 2007 @ 7:44 | Reply

  2. Hi Steve,

    Hope that you are fine and enjoying your life. Hope that you recognise me.


    Comment by Gulshan Hemrajani — 8 July, 2007 @ 7:46 | Reply

  3. man i can see why you are in marketing…i tried reading some of your stuff and i couldn’t figure out what the heck you were talking about. you just go on and on. it’s too bad, because you are in a unique position.

    Comment by sunny — 22 October, 2007 @ 1:54 | Reply

  4. Steve,

    Drop me an email at “thompsjg@embarqmail.com” so that we may stay in touch.

    Jim T.
    Tates Creek Drummer

    Comment by Jim — 27 November, 2007 @ 6:09 | Reply

  5. Hi Steve, This is Nigel Davey the guy you met at Besom and later I interviewed you. Please will you get in touch with me at your convenience, I need to speak with you in connection with the programme I was making. Thanks, Nigel.

    Comment by Nigel Davey — 19 December, 2007 @ 15:29 | Reply

  6. Outsourcing is subcontracting a process, such as product design or manufacturing, to a third-party company and a call center is such palce which is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone.

    Both are co related to each other as Outsourcing is a such a thing which gives the project to call center and call center gives proper satisfaction to the outsourced project. This outsourcing helps in giving much more project to the call center which is good for economy as well as it provides good opportunity to job seekers by providing all facility to the employee with good salary package as in the working era salary is keeping the most important part of the job satisfaction .

    Comment by madhu — 21 July, 2008 @ 10:08 | Reply

  7. Thanks for this insightful guide. I actually run a law firm in the heart of New York and business has been good. I have always believed in the outsourcing philosophy and ready to give it a try. This write-up sure came at the right time. Thanks a bunch. Joana Smith

    Comment by Joana Smith — 29 December, 2010 @ 6:36 | Reply

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