Outsourcing and Call Center Blog

28 August, 2007

What should you outsource? Almost everything.

Filed under: BPO,Call Center,ethics,Marketing,off shoring,Outsourcing,Trust — shamrin @ 14:13

One of the blogs I read regularly is by Seth Godin who writes mostly about marketing in a very pithy informative style. In a recent entry called The Scarcity Shortage Seth mentions two topics that are close to my heart, outsourcing and trust. Towards the end of his piece he says:

So what’s scarce now? Respect. Honesty. Good judgment. Long-term relationships that lead to trust. None of these things guarantee loyalty in the face of cut-rate competition, though. So to that list I’ll add this: an insanely low-cost structure based on outsourcing everything except your company’s insight into what your customers really want to buy. If the work is boring, let someone else do it, faster and cheaper than you ever could. If your products are boring, kill them before your competition does.

I just had to stop and think about what this notion meant to my outsourcing business. On the one hand, it’s really good for us, if Seth is right then we’re in the right place to help more and more businesses become hyper-competitive and focus on their core skills. But we mustn’t skip over the first part of his comments because they apply to us as well; respect, honesty, judgement and trust built through experience are skills we must hone and values we must adhere to in order to serve the market we are in.

1 Comment »

  1. Nice call center blog you have, would yu mind if i ask you for alink exchange?

    Comment by callcenterguy — 13 September, 2007 @ 9:24 | Reply

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