Outsourcing and Call Center Blog

20 June, 2007

The Pursuit of Happines and Outsourcing

Filed under: BPO,Call Center,off shoring,Outsourcing,personal — shamrin @ 9:57

Like a modern day Mary MacGregor I’m really torn between two topics today. Alan Alter writes in a recent blog for CIO Insight about an outsourcing study by consultants A.T. Kearney. The article with the unwieldy but descriptive title “Offshore Success is Uneven, Says Kearney Study”, is about this study and others that appear to confirm an interesting paradox about outsourcing:

Companies that pursue cost savings as their primary goal in outsourcing are less likely to realise savings than companies that prioritise other goals.

Now I believe if you take a few minutes to consider this you’ll find that it is less paradoxical than it first appears, but what really caught my eye was the way Alan introduces the topic. He says:

The British philosopher John Stuart Mill discovered he couldn’t achieve happiness by pursuing it; happiness is a by-product of focusing your energy on doing worthwhile things.

And as much as I wanted to write this morning about the paradox of seeking cost-savings in outsourcing (I do have some thoughts on the subject), I just couldn’t get my mind off this Maslow’s chart-topper topic of pursuing happiness. So instead of bloviating on management efficiencies and creating value I will recommend a very interesting article that I recently read called “Can Money Buy Happiness” on CNN Money.com.  Read it,  it might just make your life better.

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1 Comment »

  1. your first highlight “Companies that pursue cost savings as their primary goal in outsourcing are less likely to realise savings than companies that prioritise other goals.” makes me remember my trainer who once said… “You can lure outsourcers to come to India coz they want to save, but perhaps they stay coz of the quality!”

    It has been 7 glorious years since then, and I guess that is what i want everyone to believe and strive for!

    Comment by preetiparti — 28 June, 2007 @ 23:49 | Reply


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