Outsourcing and Call Center Blog

16 June, 2007

Leadership is an art

Filed under: BPO,Call Center,HR & Staffing,off shoring,Outsourcing — shamrin @ 12:42

I read a nice piece today in Lee Iwan’s blog called Leading your team to mediocrity. He has some good points there, all of which are worthy of mention but only one of which I will. Leadership is a fascinating and interesting topic and I would recommend anyone with managerial aspriations to study and pursue understanding it (a good place to start would be a book by Max De Pree, former CEO of American furniture maker Herman Miller, called Leadership is an Art). In Lee’s piece he states something that I think Max De Pree would agree with and should be the first thought of any manager who has people working for him/her:

Being the leader involves identifying and eliminating the bottlenecks that affect your people in their work.

I think if a manager only does one thing right in his job and it’s this, he’s going to be successful. This is the essence of leverage, find what’s best in your people and free them so that they can excel. It makes them happy and the results make you happy and all that should make your shareholders/owners happy.

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