Outsourcing and Call Center Blog

10 June, 2007

The Other Side of Outsourcing

Filed under: BPO,Call Center,off shoring,Outsourcing,social responsibility — shamrin @ 12:43

This is a really brilliant program that the New York Times columnist Thomas Friedman did for the Discovery Channel. It really gives you a good feel for the people and places of Indian Call Centres and it does so in an unbiased way. I think as much as anything I take away from this a sense that we all have to wake up, and in some cases grow up, and realise that the borders that we used to have, that are a barrier to trade, movement, growth and freedom are simply outdated. We are in this world and this world economy together pretty much whether we like it or not. I think this is at least part of the basic message in Friedman’s book, The World is Flat.

From a personal perspective I thought there were some very interesting insights by Indian luminaries in the video. Ananthia Murthy talks about the growing level of wealth and the dissolving Indian culture being overrun by western culture. Comparing western family practices to India’s traditional extended family culture he says,

“[Now] if you are wealthy enough, rich enough, you may send your parents to an old person’s home…and I think that’s sad.”


  1. There is too much benefited the first world country’s organisation through outsourcing. There is also benefited those country who work the outsourced work like India, China etc.

    Comment by Biswaroop Todi — 12 June, 2007 @ 11:26 | Reply

  2. There have always been those who want to stop or limit international trade, but in my experience they are seldom economists. Even when I was in University, back when dinosaurs ruled the earth, trade was controversial from a political perspective. But I remember my professor Dr. Zabinsky going to great lengths to show how even unequal trade can be good for both countries. As Friedman talks about in this video, when you walk through the Call Centre and see all the American technology, the staff wearing Levis, etc. you can see that there is a give and take and, on aggregate, both societies are better off economically. The social benefits, of course, are separate and probably more disputable.

    Comment by shamrin — 12 June, 2007 @ 12:31 | Reply

  3. I believe everything said was actually very reasonable. However, what about this?
    suppose you wrote a catchier post title? I am not saying your information is not good.

    , but what if you added a post title to possibly get people’s attention? I mean The Other Side of Outsourcing Outsourcing and Call Center Blog is kinda vanilla. You might look at Yahoo’s home page and watch how they create post titles to get viewers
    interested. You might add a video or a related picture or two to grab readers
    excited about what you’ve got to say. Just my opinion, it could bring your website a little livelier.

    Comment by worldscitizen.org — 10 January, 2013 @ 3:52 | Reply

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